FAQ
big baji FAQ — Your Questions, Our Answers
From opening an account at big baji to VIP cashback, depositing and withdrawing money via bKash or Nagad, and reaching customer support — this page brings together detailed answers to the most commonly asked questions. For players aged 21 and above.
Table of Contents
VIP and Cashback
Learn more about big baji's VIP programme — how tiers increase, how cashback is calculated, and what benefits are available at each level.
big baji has five VIP levels: Bronze, Silver, Gold, Platinum, and Diamond.
Each level has a different weekly cashback rate — up to 0.2% at Bronze, 0.5% at Silver,
0.7% at Gold, 1.0% at Platinum, and 1.2% at Diamond.
The higher the level, the greater the benefits.
Weekly cashback is calculated on your net loss for the week — that is, total losses minus total winnings —
at your tier's set rate. For example, if a Gold member has a net loss of ৳20,000 in a week,
they receive ৳20,000 × 0.7% = ৳140 cashback. This is the maximum rate for that tier.
At big baji, staying regularly active and increasing your game play volume are the main ways
to move up in VIP tier. Exact turnover figures are not published, but tiers are reviewed based on
account activity and consistent participation. Contact the support team
for more details.
The Diamond tier has the highest weekly cashback rate (1.2%), which is six times more than Bronze.
In addition, higher-tier members can receive priority customer service, special promotional offers, and
personalised benefits that are not available at lower tiers.
For details on the conditions for using VIP cashback, contact big baji customer support
or read the Terms and Conditions page.
Generally, cashback is added to your account and can be used subject to specific conditions being met.
Yes. At big baji, higher-tier VIP members receive priority support.
Their wait time on live chat is shorter, and assistance from a dedicated team is available for complex issues.
This applies through both 24/7 live chat and email.
How to Withdraw
The most frequently asked questions about withdrawals — from minimum amounts to processing times, all the answers are here.
The minimum withdrawal amount at big baji is ৳500. Requests for less than this amount are not accepted.
bKash, Nagad, Rocket, Upay, or bank transfer — whichever method you use,
the same minimum limit applies.
big baji generally processes withdrawals within 1 hour. After a request is successfully submitted,
funds typically arrive in your bKash or Nagad account within that time.
For bank transfers, there may be some variation depending on the bank's own processing.
Yes. Under big baji's security policy, withdrawals can only be made to a mobile wallet or
bank account that is registered in your own name and linked to your big baji account.
Withdrawal requests to an account in someone else's name may be rejected.
No, winnings from a bonus cannot be withdrawn directly. For the welcome bonus,
the bonus amount must be wagered 10 times. If you deposit ৳1,000 and receive a ৳1,000 bonus —
you must place ৳1,000 × 10 = ৳10,000 in bets before withdrawing. Wagering requirements differ by bonus,
so check the terms beforehand.
A 'Pending' withdrawal means it is still being reviewed by the big baji team.
This status usually does not last long. However, if account verification is not complete or
documents are outstanding, there may be a delay. In that case, contacting live chat directly
will get you a faster resolution.
For information on withdrawal fees, see the latest details on big baji's Terms and Conditions
page or ask via live chat. It is best to check the current policy before making a withdrawal.
How to deposit money
Here you will find answers to the most common questions about depositing via bKash, Nagad, Rocket, and other methods.
The minimum deposit at big baji is ৳100 across all payment methods. Any deposit of this amount or more will be added to your balance. If you want to start small, you can begin with ৳100 — which can be done easily through any mobile banking method in Bangladesh.
big baji supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Cryptocurrency and other international payment methods are not accepted.
After depositing via Nagad, the amount is usually credited to your balance quickly. If it does not appear after some time, save the Nagad transaction ID or reference number and contact big baji via live chat. Providing this information typically allows the team to verify and resolve the issue promptly.
For information on deposit fees, visit big baji's Terms and Conditions
page or ask via live chat. bKash's own transaction charges may apply separately, as determined by bKash's own policy.
Yes. big baji offers a 100% welcome bonus on your first deposit, up to ৳10,000. For example: if you deposit ৳1,000, you receive ৳1,000 as a bonus, making your balance ৳2,000. A wagering requirement must be met before the bonus can be withdrawn: bonus amount × 10. So for a ৳1,000 bonus, you need to place ৳10,000 in bets.
Yes, you can also deposit at big baji via Rocket and Upay using the same process. You can start from a minimum of ৳100. Deposits are generally processed quickly regardless of the method. For any issues, keep your transaction reference and inform support.
Customer support
Find out how big baji's support team works, which languages are available, and the best way to get in touch. Support is also available for any questions related to responsible gaming.
Yes. big baji's customer support is available in both Bengali and English. Support is provided in Bengali for Bangladeshi players, so there is no language barrier. Contact via live chat or email in Bengali and you will receive a reply in Bengali.
Yes, big baji's customer support is available 24/7 — that is, 24 hours a day, seven days a week. Support is available at any time, including late nights during cricket matches or throughout the BPL season. Support does not stop on public holidays or during festivals.
Before contacting support, have the following ready: your big baji account username or registered phone number, a description of the issue, the relevant transaction ID or reference number (if it is a payment issue), and a screenshot (if available). This helps resolve issues faster.
For the fastest response, use big baji's live chat — it works in real time and replies usually come within a few minutes. For detailed issues, you can contact via email with documentation, though it may take a little longer than live chat.
You will find a password reset option on the big baji login page. If you are completely locked out of your account, contact live chat directly. After verifying your registered phone number and identity, the account will be recovered promptly.
big baji takes player protection seriously. To set deposit limits, take a temporary break, or request account closure, contact live chat or visit the responsible gaming page. This service is intended for those aged 21 and above.
Still have questions? We are always ready 24/7
big baji's support team is here for you in Bengali and English — day or night. Get a reply in minutes via live chat, or send your query in detail by email.