big baji's Privacy Policy

1. Introduction and Applicability

big baji ("we", "our", "platform") places the highest importance on the privacy of its users ("you", "member"). This privacy policy applies to our website bigbaji.cam and describes how your personal information is processed when you use our services.

By using our services, you are considered to have accepted the terms set out in this policy. This policy supplements our Terms and Conditions, and it is advisable to read both documents together.

2. Information We Collect

big baji collects the following types of information:

2.1 Registration and Identity Information

• Full name, date of birth (for 21+ verification)
• Email address and mobile number
• Password (always stored in encrypted form; never readable directly)
• National ID card or passport details (during identity verification)

2.2 Financial and Transaction Information

• Deposit and withdrawal history
• Records of payments made via bKash, Nagad, Rocket, Upay, or bank transfer
• Mobile banking account numbers (used solely for processing transactions)

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Activity logs during your time on the site

2.4 Communication Information

• Records of live chat support sessions
• Messages sent via email
• Member feedback or complaint-related information

3. How We Collect Information

We collect information in the following ways:

• Direct collection: Information you provide when filling in a registration form, logging in, or completing a payment process.
• Automatic collection: Information collected automatically through cookies and technical tools while you browse the website.
• From third parties: Information received via payment gateways or identity verification services — only with your consent.

You can change your browser settings regarding the use of cookies; however, disabling certain cookies may limit some functionality of the website.

4. Purpose of Using Your Information

big baji uses your information for the following purposes:

4.1 Account Management

Your information is used to create and maintain your account, verify login, recover passwords, and complete OTP verification.

4.2 Managing Financial Transactions

Financial information is essential for handling deposits, withdrawals, and bonus payments smoothly. The information needed to confirm transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared securely with the relevant payment service providers.

4.3 Security and Fraud Prevention

Technical information is analysed to maintain account security, identify suspicious activity, and prevent financial fraud.

4.4 Customer Support

Your account and transaction history are used to provide accurate and prompt assistance by our 24/7 live chat and email support team.

4.5 Responsible Gaming

We monitor members' gaming behaviour so that timely support can be offered when needed, in line with responsible gaming guidelines.

4.6 Communications and Service Updates

Your email or mobile number is used to inform you of important account notifications, security alerts, and changes to our services. You may opt out of marketing communications.

5. Data Sharing and Third Parties

big baji never sells your personal information or transfers it to third parties for commercial purposes. Information is shared only in the following limited circumstances:

• Payment processors: Only the information required to complete transactions is shared with authorised payment gateways such as bKash, Nagad, Rocket, Upay, and banks.
• Identity verification services: With trusted verification organisations to complete the KYC process.
• Technology partners: With selected technology service providers to maintain the security and functionality of the site, who are bound by confidentiality agreements.
• Legal obligations: To authorities when required to comply with Bangladeshi law and judicial orders.

Every third-party partner is contractually bound to uphold our privacy standards and may use information only for the specific purpose intended.

6. Data Security Measures

big baji applies a multi-layered security approach to protect your information:

6.1 Technical Security

• SSL encryption: All data in transit is encrypted using SSL (TLS) technology.
• Database encryption: Collected data is stored using industry-standard encryption methods.
• Firewall and intrusion detection: Active security measures at the server level.
• Two-factor authentication (2FA): An additional verification step for sensitive operations.

6.2 Procedural Security

• Restricted access policy — only authorised staff can access data as needed
• Regular security audits and system monitoring
• Privacy and data security training for staff
• Clear protocols for handling security incidents

7. Data Retention Period

big baji retains your information for as long as your account remains active, and after account closure for the period required to meet applicable legal obligations.

Records of financial transactions may be retained for an extended period for fraud prevention and legal compliance purposes. Information that is no longer needed is deleted securely.

8. Your Rights

As a big baji member, you have the following rights:

• Access to information: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Request for deletion: The right to request deletion of information beyond what is required by legal obligations.
• Objection to processing: The right to object to marketing messages or to certain processing of your information.
• Data portability: The right to receive a copy of your information in a machine-readable format.
• Withdrawal of consent: The right to withdraw consent for marketing communications at any time.

To exercise these rights, contact our customer support team via live chat or email. We will review each request within the appropriate timeframe.

9. Cookies Policy

The big baji website uses cookies to improve your experience. Cookies are small text files stored on your device that help our site function correctly.

9.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and security — these cannot be disabled.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect site usage statistics that help us improve our services.

You can manage non-essential cookies from your browser settings. Please note that disabling certain cookies may affect login and payment-related functionality.

10. Privacy of Minors

big baji is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration, and if any person registers using false information, their account will be closed and any collected information will be deleted securely.

If you become aware that a minor has registered on our platform, please notify our support team.

11. International Data Transfers

Due to the technical infrastructure of our services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that every transfer is conducted under appropriate data protection agreements and that the standard of protection for your information is maintained.

12. Policy Changes

big baji may update this privacy policy from time to time. If any significant changes are made, we will publish a notice on the website or notify you at your registered email address. Continued use of the services after any changes will be considered acceptance of the updated policy.

Before using our services, we also recommend reviewing the FAQ section, as it contains answers to many common questions.

13. Contact

If you have any questions, requests, or concerns about this privacy policy, please get in touch with us:

• 24/7 Live Chat: Speak with us directly in Bengali or English via the chat icon on the website.
• Email: [email protected]

Our privacy team generally aims to respond to each request within business working days.